Should there be any discrepancy of product(s) delivered, customers may contact CARiNG Pharmacy customer service via live chat at estore.caring2u.com, or e-mail to customercare@caringpharmacy.com.my within 7 working days after receiving your parcel.
Our customer service personnel will advise on the solution(s), review each customer’s application on a case-by-case basis and, at its sole discretion, determine whether the customer's application is successful.
Exchange/Return/Refund of products can be arranged for the following reasons:
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Damaged or defective
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Different from the product description upon ordering
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Short expiry (less than 6 months) or expired
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Missing part or item
Listed below are certain conditions that are NOT applicable for exchange/return/refund:
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Personal hygiene products (such as face mask, grooming products, COVID test kits etc.)
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Does not fit (wearable items such as face mask, face shield, gloves, rehab support disposable panties, diapers, etc.)
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Change of mind
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Free gift or premium
Return & Refund (Malfunctioned / Damaged / Dented):
We will need the following details for investigation:
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Order Number
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Screenshot of the Airway bill
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Screenshot / short video of the malfunctioned / damaged / dented item with bubble wrap
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Screenshot of the parcel external packaging (all angles) and internal (top view)
The report will not be accepted without ALL the above details as evidence.
Refund Processing Time
Once your order has been confirmed as eligible for a refund, CARiNG Pharmacy will process the refund request within 1 to 3 calendar days and submit it to the relevant department.
For payments made via credit card, debit card, or online banking, the refund may take up to 15 calendar days to be reflected in your account, subject to the processing time of the respective bank or payment provider.
For payments made via e-wallet, the refund is typically processed within 1 to 3 calendar days.
A notification email will be sent once the refund has been successfully processed.