PayLater by Grab - Now Available at CARiNG eStore | Official CARiNG Pharmacy eStore Malaysia

FAQs

How do I activate PayLater by Grab?

If you are eligible, you may activate PayLater by Grab in the Payment tab of your Grab

Will I get GrabCoins if I pay using PayLater?

GrabCoins are awarded for every PayLater Postpaid transaction.

While PayLater instalments do not currently award any GrabCoins, you can look out for our various exciting promotions and merchant offers for great value at our merchant directory.

Is there a cost to using PayLater?

PayLater is a free service – there are no upfront fees charged or any interest accrued.

The only fee that may be incurred is the admin fee to reactivate your suspended account. Your PayLater account may be suspended if you have an overdue PayLater bill and you do not make any payments after being notified by us.

Can I return my order if I pay by PayLater?

Yes, however you must ensure that all other conditions of return/exchange are met.

How will I be refunded for purchases made via PayLater?

Refunds will be used first to offset your current PayLater postpaid or installment usage depending on your payment method chosen for the transaction. The excess will be refunded into your GrabPay Wallet if the amount is higher than your PayLater usage amount.

If it’s a Postpaid purchase made in the previous month, you will receive the full refund into your GrabPay Wallet in the following month. For example, suppose you paid a January Postpaid bill on February 7 and requested a refund on February 8. In that case, the refund amount will be deposited in full into your GrabPay Wallet in February.

How do I settle my PayLater amounts?

All PayLater transactions are billed and deducted automatically from your GrabPay Wallet. If there is insufficient balance in your GrabPay wallet, we will top up your GrabPay Wallet from your linked card and deduct the bill amount automatically. It will appear as a Grab transaction on your credit / debit card bill.

I have more questions about PayLater, where can I find help?
You may visit the PayLater help center